FAQs

What payment methods do you accept?
All prices are in Canadian dollars. We accept Visa, MasterCard and PayPal.
If you would prefer not to enter your credit card info, you can place your order in person with us during opening hours by phone. Our number is 1 (613) 725-5648.

What is your class cancellation policy?
Students must cancel at least 2 weeks before the class is scheduled in order to receive a refund. Should the store cancel a class, students will receive a full refund. Please note that Wabi Sabi reserves the right to postpone and reschedule a class due to unforeseen circumstances. Should this be the case, we will make every effort to contact students to let them know of the cancellation and to arrange a makeup class. We are unable to offer credit for missed classes.

What is your Privacy Policy?
Wabi Sabi respects your privacy. We will never sell or share any information collected through our site.

Where do you ship?
Currently, we ship to Canada and the Continental United States.

How does shipping within Canada work?
We ship all of our orders using Canada Post Expedited Parcel Shipping, with an estimated delivery time of 1-7 business days. Your order will be processed within 2-3 business days. If we need to contact you about your order we will do so by email or telephone.

Canadian shipping cost:
$11 shipping for orders up to $75.00 before taxes
$14 shipping for orders between $75.01 and $199.99 before taxes
FREE SHIPPING for orders of $200.00 or more before taxes!

Wabi Sabi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Canada Post to file a claim. Please save all packaging materials and damaged goods before filing a claim.

How does shipping to the United States work?
We ship all of our orders using Canada Post. Your order will be processed within 2-3 business days. If we need to contact you about your order we will do so by email or telephone.

Packages sent to the continental US are not insured and no tracking number is issued. If you would like your package insured for an additional cost, please let us know by using the “Add a note” section during check out. Or you can call the store during opening hours at 613-725-5648. Wabi Sabi is not responsible for any custom or duty charges you may have to pay upon delivery.

US shipping cost:
$12 shipping for orders up to $75.00 before taxes
$15 shipping for orders between $75.01 and $249.99 before taxes
FREE SHIPPING for orders of $250.00 or more before taxes!

Wabi Sabi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Canada Post to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

What is your return policy?
We happily accept returns of all unused, original condition yarns and equipment for a store credit within 90 days of purchase with your original receipt. We cannot accept returns on needles, notions or books.  

Returns can be made in-store or by mail at:
Wabi-Sabi
1078 Wellington Street West
Ottawa, ON, Canada
K1Y 2Y3

Return shipping charges are not refundable unless your order was fulfilled incorrectly. Wabi Sabi is not responsible for returns that are lost or damaged during shipping.

If you have any questions or concerns about your order please contact us at (613) 725-5648 or info@wabi-sabi.ca 

Is Wabi Sabi a drop-off location for Knit Knockers?
Yes! Knitted Knockers are special handmade breast prosthesis for women who have undergone mastectomies or other procedures to the breast. These soft, comfortable, lightweight prostheses are available for FREE! They are knit by volunteers. If you are interested in helping out, you can find the pattern HERE. Wabi Sabi is a drop-off point for your finished product.

Are all your products online?
We are working hard to make all of our products available for purchase through our website. Coming soon: books; magazines; wool roving from DHG, Ashford, and Fleece & Harmony; wool batting from Custom Woolen Mills; and weaving/spinning equipment from Ashford and Louet!

DHG shop
 We are a DHG reseller!

 

 

Any other questions?
Send us a message on our contact page!