FAQs

What is your class cancellation policy?

Students must cancel at least 2 weeks before the class is scheduled in order to receive a refund. Should the store cancel a class, students will receive a full refund. Please note that Wabi Sabi reserves the right to postpone and reschedule a class due to unforeseen circumstances. Should this be the case, we will make every effort to contact students to let them know of the cancellation and to arrange a makeup class.

How does shipping work?

We ship all of our orders using Canada Post. Currently, we are only shipping within Canada. We try our best to process all orders within 2-3 business days. If we need to contact you about your order we will do so by email or telephone.

Delivery within Canada:
$11 shipping for orders up to $75.00 before taxes
$14 shipping for orders between $75.01 and $199.99 before taxes
FREE SHIPPING for orders of $200.00 or more before taxes!

Wabi Sabi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Canada Post to file a claim. Please save all packaging materials and damaged goods before filing a claim.

What is your return policy?

We happily accept returns of all unused, original condition yarns and equipment for a store credit within 90 days of purchase with your original receipt. Sadly, we cannot accept returns on needles, notions or books.  

Returns can be made in-store or by mail at:
Wabi-Sabi
1078 Wellington Street West
Ottawa, ON, Canada
K1Y 2Y3

Return shipping charges are not refundable unless your order was fulfilled incorrectly. Wabi Sabi is not responsible for returns that are lost or damaged during shipping.

If you have any questions or concerns about your order please contact us at (613) 725-5648 or info@wabi-sabi.ca 

Is Wabi Sabi a drop-off location for Knit Knockers?

Yes! Knitted Knockers are special handmade breast prosthesis for women who have undergone mastectomies or other procedures to the breast. These soft, comfortable, lightweight prostheses are available for FREE! They are knit by volunteers. If you are interested in helping out, you can find the pattern HERE. Wabi Sabi is a drop-off point for your finished product.

 

Any other questions? Send us a message on our contact page!