Covid 19 Policies FAQ

Starting July 6, we will be open to the public with regular hours.

What are your hours?

Monday - Wednesday  11 am - 5 pm
Thursday - Friday   11 am - 7 pm
Saturday            11 am - 5 pm
Sunday              CLOSED

All visitors must wear a mask and either gloves or hand sanitizer before entering the store.

I have health concerns about shopping with other people around. Are one-person appointments still available?

Absolutely! We have reserved the first hour of each day (10 am - 11 am) for two single-person shopping appointments. You can book them here on our website.

Do you still offer curbside pickup?

Yes! You can select curbside pickup as a delivery option on our website, and pick your order up once you have confirmation that it is ready. Pickup will be available at any time during our regular operating hours :

Monday - Wednesday  11 am - 5 pm
Thursday - Friday   11 am - 7 pm
Saturday            11 am - 5 pm
Sunday              CLOSED

Where do I pick up my order?

Orders will be placed on the front step of Wabi Sabi behind a clearly marked line.  If there are other customers waiting for their orders or to visit the store, please maintain appropriate social distance for their safety and yours.

What do I need to pick up my order?

You need a copy of your online purchase confirmation email, and an order number. You will be asked for this at the front door when you arrive.

Please do not come to pick up your order until you have received an email letting you know that it is ready: our staff handling the pickup will not fill any new orders or orders that have not been processed!

Do you ship orders?

Currently, we ship to Canada only.  We ship all of our orders using Canada Post Expedited Parcel Shipping.  Your order will be processed as soon as possible, usually within 2-3 business days. If we need to contact you about your order we will do so by email or telephone.  Our rates are currently as follows:

$10 shipping for orders up to $199.99 before taxes 
FREE shipping for all orders $200 and up before taxes

Wabi Sabi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Canada Post to file a claim. Please save all packaging materials and damaged goods before filing a claim.

How do I return items?

Any items being returned must be in their original condition and be in a clear, sealed plastic bag with a copy of your receipt or packing slip.

If you are returning an item through the mail, please contact the store by email and we will give you instructions from there.  Return shipping charges are not refundable unless your order was fulfilled incorrectly.

What about exchanges?

Any items being returned must be in their original condition and be in a clear, sealed plastic bag with a copy of your receipt or packing slip.

Any item being exchanged at the store must be in their original condition and be in a clear, sealed plastic bag. 

I have a question about my project. Is there someone there to answer it?

We are not offering classes at this time, however, our staff are happy to answer questions for you via email. Due to health concerns, our staff will NOT handle or fix customer projects right now, but can offer advice on how to do so yourself.

Can you wind the yarn for me?

Our winder and swift are not in operation while there is still a public health concern, as it is not possible to guarantee that it has been properly sanitized between customers. Our staff can give you advice on how to wind your skein of yarn without a winder from home.

What precautions are being taken to protect customers and employees from transmission?

Masks worn by our employees for curbside pickup, and with your cooperation, person to person contact will be avoided.

Any returned items are put in quarantine for at least 72 hours before they are returned to stock.

I have a printed gift card. Can I use it online?

Yes!  Email us the code on the back of your printed orange gift card.  We will confirm it against our records and reissue the remaining amount to you as a digital code that can be used on our website.  Please note that this may take a few days and will depend on staffing.

I have a store credit. Can I use it online?

Yes! Email the store with your name and, if you know, the approximate time the store credit was issued.  We will confirm it against our records, and reissue the remaining amount to you as a digital code that can be used on our website.  Please note that this may take a few days and will depend on staffing.