Dear Friends and Valued Customers,

First of all, Wabi Sabi wants to thank you for your amazing and continued support! At Wabi Sabi, we always make major decisions as a team. As a team, we do not feel comfortable opening our store to the public at this time. We will re-evaluate this decision at the end of February.

For now, we hope you are taking advantage of some great prices during our Fabulous February clearance sale! Our online shop is always open, and curbside pick-up is available Tuesday to Saturday, 12-3pm. We can also ship your order by Canada Post for the flat rate of $10 across Canada.

Stay safe and thank you for your understanding.

To avoid disappointment, please always check our curbside hours on this page before coming to the store to get your order.

 

Curbside Pickup

Tuesday - Saturday: 12:00 pm - 3:00 pm

Orders will be placed on the front step of Wabi Sabi or handed to you.  Please respect social distancing from staff and other customers.

How do I pick up my order?

Staff will ask you for the name your order was placed under.  Please have your order number available as well.  Orders can be picked up in front of the main entrance to the shop at 1078 Wellington St. W.  When you arrive, you can phone us at 613-725-5648.

Please do not come to pick up your order until you have received an email letting you know that the order is ready.  

How long will it take to get my order?

We are currently able to pick and pack most orders on the same day they arrive during the week.   If you want to pick your order up same day, it is best to order before 11am to allow our staff time to process your order.  Weekend orders will be picked and packed the following Monday.  Please see our available curbside pickup times above to decide what time best suits your schedule once you have received notification that your order is ready.  

Canada Post Delivery

Where do you ship?

Currently, we ship to Canada only.  We ship all of our orders using Canada Post Expedited Parcel Shipping.  Your order will be processed as soon as possible, usually within the same day.  If we need to contact you about your order we will do so by email.  Our rates are currently as follows:

$10 shipping for orders up to $199.99 before taxes 
FREE shipping for all orders $200 and up before taxes

Wabi Sabi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Canada Post to file a claim. Please save all packaging materials and damaged goods before filing a claim.

How long will it take to get my order?

We do our best to pick and pack all orders on the same day that they arrive during the week.  Weekend orders are usually picked and packed the following Monday.  Once your order has been packed, you will receive a tracking number by email, and you can check the Canada Post site it links to for details on when your order is expected to arrive.  

Other Questions

I have a question about my project. Is there someone there to answer it?

We are not offering classes at this time, however, our staff are happy to answer questions for you via email. Due to low staffing during the lockdown, we cannot offer detailed advice or suggestions over the phone, as we must be available to customers arriving for local pickup.

I have a printed gift card without a barcode. Can I use it online?

Yes!  Email us the handwritten number on the back of your gift card.  We will confirm it against our records and reissue the remaining amount to you as a digital code that can be used on our website.  Please note that this may take a few days.

I have a store credit. Can I use it online?

Yes! Email the store with your name and, if you know, the approximate time the store credit was issued.  We will confirm it against our records, and reissue the remaining amount to you as a digital code that can be used on our website.  Please note that this may take a few days.

How do I return or exchange items?

Any items being returned must be in their original condition and be in a clear, sealed plastic bag with a copy of your receipt or packing slip. 

If you want to exchange an item, please email us at info@wabi-sabi.ca so we can figure out the best way to handle your particular exchange.  

If you are returning an item through the mail, please contact the store by email and we will give you instructions from there.  Return shipping charges are not refundable unless your order was fulfilled incorrectly.