Refund policy
physical products
Refunds
We happily accept mail-in returns of all unused, original condition yarn for a store credit within 90 days of purchase with your original receipt. Sadly, we cannot accept returns on measured roving, needles, notions, books, or special ordered items. If you have picked up your order at the store and will be returning items in person, please contact us at (613) 725-5648 or info@wabi-sabi.ca for information on our in-store policy.
We do not refund shipping costs, nor do we pay shipping for returns.
All returned items must be accompanied by a receipt, packing slip, or order number in order for a refund to be considered.
Returns
Returns can be returned in person or by mail at:
Wabi-Sabi
1078 Wellington Street West
Ottawa, ON, Canada
K1Y 2Y3
Return shipping charges are not refundable unless your order was fulfilled incorrectly. Wabi Sabi is not responsible for returns that are lost or damaged during shipping.
If you have any questions or concerns about your order please contact us at (613) 725-5648 or info@wabi-sabi.ca
classes and workshops
Class Cancellations, Transfers, and Credits
When you register for a class, you are reserving a seat for that session. That seat may be used by you or by another person you choose, but it can only be used once.
Our cancellation and credit policy is designed to balance flexibility for students with fair compensation for our teachers and reliable scheduling for our classes.
Seat Transfers
If you are unable to attend, you may transfer your seat to another person before the class begins at no cost. Seats may be transferred as many times as needed before the first session starts.
Seats may not be split, shared, or transferred partway through a session. The person who attends the first session must attend all remaining sessions.
Refunds and Credits
Within 48 hours of purchase: If you cancel within 48 hours of the time you registered (not 48 hours before the class), you will receive a full refund to your original method of payment.
After 48 hours of purchase and before the class begins: If you cancel after 48 hours but before the scheduled start time of the class, you will receive store credit for the class price minus a seat reservation fee, which will be deducted from your refund.
The seat reservation fee is:
- $15 for classes priced at $99 or less
- $25 for classes priced over $100
This fee allows us to ensure that teachers are fairly compensated for preparing and reserving teaching time.
After the class has begun: Once the first session of a class has started, instructional time is no longer refundable. If there is a separate materials fee associated with the class, that portion may still be refunded to store credit.
Store credit: Store credit does not expire and may be used toward any purchase.
Store-Initiated Cancellations
If we must cancel a class due to low enrollment, instructor illness, or other circumstances, you will receive a full refund to your original payment method or store credit at your choice, with no reservation fee.
Why this policy exists
Once a class begins, the reserved seat can no longer be filled, and the instructional time has been committed. This policy is intended to provide clear, predictable options when plans change, while ensuring that classes can be scheduled sustainably and teachers are paid fairly for their work.